Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking motivated graduates to launch their tech careers in the heart of NYC. This role offers hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and rapid career growth opportunities. Don't miss this chance to build your foundation in a fast-paced, innovative environment!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems across 500+ workstations
- Document IT processes and maintain accurate asset inventory in ServiceNow
- Collaborate with network/security teams on endpoint protection initiatives
- Train employees on new software deployments and security protocols
- Participate in 24/7 on-call rotation (1 week per month)
- Assist with cloud migration projects for AWS/Azure environments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and network fundamentals
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to troubleshoot hardware/software issues independently
- Valid US work authorization and ability to work onsite in Manhattan
- Proficiency in ticketing systems (ServiceNow, Jira)
- Passion for technology and eagerness to learn new systems