Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts in Houston to provide critical IT infrastructure support. This is your golden ticket to launch a rewarding career in technology while working with cutting-edge systems. Enjoy competitive pay, comprehensive benefits, and mentorship from industry veterans. Apply today and become part of Houston's fastest-growing tech revolution!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure desktop/laptop systems
- Monitor network security and performance metrics
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train staff on new technology implementations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking concepts
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ certification preferred (not required)
- Valid Texas driver's license (for occasional site visits)
- Proactive problem-solving mindset and attention to detail