Job Description
We're urgently seeking motivated entry-level IT Support Specialists to join our growing team in Dallas! This is your chance to launch your tech career in a fast-paced environment where you'll gain hands-on experience with cutting-edge infrastructure. Our 30-day onboarding program ensures you'll hit the ground running, with mentorship from senior engineers and opportunities for rapid advancement. Immediate start date available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor network performance and security protocols
- Assist with cybersecurity awareness training initiatives
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation