Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals to launch their careers in a dynamic environment. No prior experience required – we provide comprehensive training and mentorship. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement in Detroit's booming tech sector. Be part of a team revolutionizing enterprise solutions while gaining hands-on experience with cutting-edge technologies.
Responsibilities
- Provide first-line technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT incidents and resolutions in ticketing systems
- Assist with network security protocols and data backups
- Collaborate with senior technicians on complex projects
- Train end-users on new systems and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent required
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred (not required)