Job Description
Join our dynamic team at Detroit Tech Solutions as we rapidly expand our IT infrastructure! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This is your gateway to a thriving career in Detroit's booming tech scene with competitive compensation, comprehensive benefits, and structured growth opportunities.
As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while contributing to real-world solutions. Our collaborative environment fosters innovation and professional development, making this ideal for recent graduates or career changers passionate about technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on system updates and cybersecurity protocols
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential disruptions
- Support office technology setups including AV equipment and printers
Qualifications
- Associate degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities with analytical thinking
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Willingness to obtain required security clearances