Job Description
Join our dynamic team at Coastal Tech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Virginia Beach to provide critical technical support to our growing client base. This is your opportunity to launch a rewarding career in IT with comprehensive training and mentorship from industry experts. Enjoy competitive pay, full benefits, and a collaborative work environment in the heart of Virginia Beach's tech corridor.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex technical problems
- Conduct user training on new technologies and systems
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required