Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals ready to begin their professional journey immediately in our Oklahoma City headquarters. This is your chance to work with cutting-edge systems while receiving hands-on training from industry experts. Enjoy a collaborative environment, competitive benefits, and direct mentorship from senior engineers. Positions available for immediate start – apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with workstation setup, configuration, and maintenance
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve system outages
- Monitor and maintain IT asset inventory and software licensing
- Participate in system upgrades and deployment projects
- Deliver exceptional customer service through ticketing systems and direct support
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification is a plus
- Valid driver's license and reliable transportation