Job Description
Ready to Launch Your IT Career?
We are seeking ambitious, entry-level candidates to join our growing Technology team in San Antonio. If you are looking to start this week and want to work with cutting-edge technology while learning from industry experts, we want to meet you.
As an Entry Level IT Support Specialist, you will be the first point of contact for our internal clients, helping to resolve technical challenges and ensuring our systems run smoothly. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a high-demand field.
Why Join Us?
- Immediate Start: Onboard and begin training as early as this week.
- Career Growth: Clear pathways to senior IT roles and certifications.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of San Antonio.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist users with account management, password resets, and access permissions.
- Document technical issues and resolutions accurately in the ticketing system.
- Perform routine system maintenance and updates to ensure optimal performance.
- Collaborate with the senior IT team to implement new software solutions and security protocols.
- Conduct basic user training sessions to improve software literacy.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills with a customer-centric attitude.
- Willingness to obtain industry certifications (we provide sponsorship and training).