Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking motivated individuals to launch their careers in a dynamic environment with comprehensive training and growth opportunities. This is your chance to build foundational skills while solving real-world technical challenges for diverse clients across Southeast Michigan. Our team culture emphasizes collaboration, innovation, and continuous learning—perfect for ambitious newcomers ready to make an immediate impact.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network security protocols and access management
- Collaborate with senior engineers on complex infrastructure projects
- Conduct routine system maintenance and performance optimizations
- Deliver user training on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in cross-functional teams
- Customer service mindset with patience and adaptability
- Valid driver's license and reliable transportation for on-site visits