Job Description
Join our dynamic Austin team as an Entry-Level Tech Support Specialist and launch your IT career with one of Texas' fastest-growing tech firms. We're urgently seeking passionate tech enthusiasts to provide exceptional customer support and maintain our digital infrastructure. This is your gateway to hands-on experience with cutting-edge systems while working alongside industry mentors. Enjoy competitive compensation, comprehensive benefits, and a flexible hybrid work model in Austin's vibrant tech corridor.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document and troubleshoot customer inquiries via ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on system upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service mindset with strong communication skills
- Ability to work in fast-paced, deadline-driven environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Texas driver's license for occasional on-site visits