Job Description
Join our dynamic team at NexusTech Solutions and launch your IT career in Chicago! We're urgently seeking motivated entry-level professionals to provide essential technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technology while working in a collaborative, fast-paced environment. We offer comprehensive training programs, mentorship from industry experts, and a clear path for career advancement. If you're passionate about technology and eager to learn, apply now to become part of Chicago's premier IT support team!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage helpdesk ticket systems and document resolution procedures
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior technicians on complex system deployments
- Train end-users on new software and technology solutions
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of operating systems (Windows 10/11, macOS)
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred but not required
- Valid driver's license for occasional on-site visits