Job Description
Join TechSolutions Columbus this week and kickstart your IT career! We're seeking motivated entry-level professionals to join our dynamic support team. This hybrid role offers hands-on experience with cutting-edge technology while providing essential services to our growing client base. Benefit from structured training, mentorship from industry experts, and rapid advancement opportunities. Perfect for recent graduates or career changers ready to dive into the tech industry.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system health and perform preventative maintenance
- Deliver exceptional customer service via phone, email, and chat
- Assist with cybersecurity protocols and data backup procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Must be available to start immediately