Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Colorado Springs! We're urgently hiring passionate individuals to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge technology while fostering professional growth in a dynamic environment. Perfect for recent graduates or career changers eager to enter the IT field. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certification advancement.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Assist with network troubleshooting and system diagnostics
- Install, configure, and maintain desktop/laptop equipment
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex problems
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (AAS/CS degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience
- Valid driver's license for occasional on-site visits