Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're hiring immediately to provide critical technical support to our growing client base in the Charlotte area. This is your chance to launch your career in technology while working with cutting-edge systems and a supportive team. No prior experience required—just a passion for technology and a desire to learn!
As a key member of our IT department, you'll gain hands-on experience with network administration, hardware troubleshooting, and customer service excellence. We offer comprehensive training, career advancement opportunities, and a collaborative work environment that values innovation and teamwork.
Responsibilities
- Provide technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop computers and peripherals
- Assist with network setup and basic troubleshooting
- Create and maintain documentation for IT procedures
- Collaborate with senior technicians on complex issues
- Train end-users on new technologies and systems
- Monitor system performance and report security concerns
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service experience a plus
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license for occasional off-site support