Job Description
Join our dynamic team at Detroit Tech Solutions and kickstart your career in the heart of Michigan's tech hub! We're seeking motivated Entry-Level IT Support Specialists to begin immediately. This is your chance to gain hands-on experience with cutting-edge technologies while supporting local businesses in their digital transformation journey. Our collaborative environment offers mentorship from industry veterans and clear pathways for career growth.
Why You'll Love Working With Us: Competitive compensation, comprehensive benefits package, flexible hybrid work options, and opportunities to earn industry certifications. We value innovation and fresh perspectives, making this the perfect launchpad for your tech career.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in system upgrades and IT infrastructure improvements
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation for on-site visits