Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Kansas City, MO! We're urgently hiring motivated individuals to kickstart their careers in technology. This is your chance to work with cutting-edge systems while receiving comprehensive training and mentorship. Enjoy competitive benefits, flexible work arrangements, and a supportive environment where your growth is prioritized. Apply today and become part of our innovative tech family!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure workstations, laptops, and peripherals
- Assist with network troubleshooting and connectivity solutions
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor helpdesk ticket queues and ensure timely resolution
- Participate in IT security awareness initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through training