Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals to provide critical technical support to our growing client base in Indianapolis. This is your chance to launch your career in technology with hands-on experience in network administration, system troubleshooting, and customer service. Our collaborative environment offers rapid growth opportunities and mentorship from industry experts. Don't miss this urgent opening to build your foundation in IT while making an immediate impact!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex troubleshooting
- Assist with cybersecurity best practices implementation
- Train end-users on software applications and system usage
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service experience preferred
- CompTIA A+ or similar certification a plus
- Valid driver's license required for occasional on-site support