Job Description
Join our dynamic team at Coastal Tech Solutions as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with a passion for helping others to launch their tech careers in Virginia Beach. No prior experience required – we provide comprehensive training and mentorship. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your professional journey!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues and resolve customer inquiries
- Document interactions using CRM systems
- Collaborate with senior team members to resolve complex cases
- Continuously improve knowledgebase articles and documentation
- Participate in weekly training sessions and team meetings
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency and internet navigation
- Ability to multitask and prioritize in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Willingness to learn new technologies and processes
- Valid driver's license (for occasional off-site support)