Job Description
Join TechNova Solutions and kickstart your tech career in Oklahoma City! We're seeking motivated entry-level IT Support Specialists to join our dynamic team immediately. This is your chance to gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Enjoy comprehensive training, mentorship from industry experts, and rapid career advancement opportunities. Start this week and become part of our innovative culture where your growth is our priority.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain workstations and network infrastructure
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address potential issues
- Deliver exceptional customer service with 95%+ satisfaction ratings
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in fast-paced environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies
- Valid driver's license and reliable transportation (on-site support required)