Job Description
Are you a tech-savvy recent graduate eager to launch your career in IT? TechSolutions Inc. is urgently hiring an Entry-Level IT Support Specialist in Columbus, OH! Join our dynamic team and gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. This is your chance to grow professionally with mentorship, competitive benefits, and rapid advancement opportunities. Apply now – positions fill quickly!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Train users on new technologies and best practices
- Maintain network security protocols and compliance standards
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS, Microsoft Office Suite, and cloud platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional evenings
- Valid Ohio driver's license (for occasional on-site visits)