Job Description
Join TechCorp Solutions' dynamic team as an Entry-Level IT Support Specialist! We're seeking motivated recent graduates and career-changers to provide exceptional technical support to our growing client base. This immediate opening offers comprehensive training and a clear path for career advancement in Atlanta's thriving tech ecosystem. Enjoy competitive benefits, mentorship from industry experts, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with senior engineers on complex system deployments and migrations
- Conduct user training sessions on new technologies and best practices
- Monitor system health and proactively address potential infrastructure issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with excellent communication skills
- Ability to troubleshoot hardware and software problems methodically
- CompTIA A+ or similar certification preferred (not required)
- Valid Georgia driver's license (for occasional on-site visits)
- Eagerness to learn and adapt to new technologies quickly