Job Description
Join our dynamic tech team at Sunshine Tech Solutions and kickstart your IT career! We're urgently seeking motivated Entry-Level IT Support Specialists to join our Orlando headquarters. This is your chance to gain hands-on experience with cutting-edge technology while working in a supportive environment. Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity basics, and client support. Immediate start available for qualified candidates who thrive in fast-paced settings.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network connectivity setup and basic security protocols
- Document IT incidents and maintain service desk ticket systems
- Collaborate with senior technicians on complex technical resolutions
- Conduct routine system maintenance and updates
- Train end-users on new technology implementations
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid Florida driver's license (occasional site visits required)