Job Description
Join our dynamic IT team in Cleveland and launch your career in technology! We're urgently hiring motivated entry-level professionals to provide critical technical support. This full-time role offers hands-on experience with cutting-edge systems while serving diverse clients across Ohio. Enjoy competitive benefits, mentorship from senior engineers, and a clear path for professional growth in a thriving tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for corporate clients
- Install, configure, and maintain desktop/laptop systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior IT staff on complex system deployments
- Monitor network performance and security protocols
- Train end-users on new software implementations
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site visits