Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Columbus, OH to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge systems and a clear path for career growth within our award-winning organization. If you're passionate about problem-solving and eager to learn in a fast-paced environment, this is your opportunity to shine!
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via phone, email, and chat
- Document all support tickets using our CRM system
- Collaborate with senior technicians on complex troubleshooting
- Assist with network infrastructure monitoring and maintenance
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical abilities
- CompTIA A+ certification (or willingness to obtain within 6 months)