Job Description
Join our dynamic team at TechSprint Solutions as an Entry-Level IT Support Specialist in Raleigh! We're urgently seeking tech-savvy graduates to provide critical infrastructure support. This is your gateway to a thriving career in Raleigh's booming tech sector with competitive benefits and rapid advancement opportunities. Immediate start available for motivated candidates eager to make an impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Deploy and configure desktop/laptop systems
- Manage Active Directory and user account administration
- Document technical procedures and knowledge base articles
- Collaborate with vendors for equipment/service procurement
- Participate in cybersecurity awareness initiatives
- Support office network infrastructure maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ or similar certification preferred
- Valid driver's license with reliable transportation