Job Description
We are looking for motivated starters to join our dynamic support team in New York, NY. This is a no experience required opportunity for individuals eager to kickstart their career in the tech industry. You will be the first point of contact for our clients, ensuring they receive top-tier service and technical guidance.
Why Apply?
- Start this week.
- No prior technical experience necessary – we provide full training.
- Competitive salary and comprehensive benefits package.
- Work in a modern, collaborative office in the heart of NYC.
Responsibilities
- Resolve Inquiries: Assist customers with technical difficulties via phone, email, and chat.
- Documentation: Log all customer interactions and solutions accurately in our CRM system.
- Guidance: Provide clear, step-by-step instructions to non-technical users.
- Feedback: Relay common customer issues and feature requests to the development team.
- Setup: Assist with software installation and basic system configuration.
- Team Support: Collaborate with senior agents to maintain high service standards.
Qualifications
- Education: High school diploma or GED required; associate degree preferred.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with Microsoft Office Suite and web browsers.
- Attitude: A positive attitude and a genuine desire to help people.
- Availability: Ability to work flexible hours, including weekends if needed.
- Reliability: Punctual and professional demeanor.