Job Description
Join TechSolutions Inc.'s dynamic team as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support for our growing client base in Phoenix. This is your chance to launch your career in IT with hands-on experience in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Immediate start available!
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/Linux operating systems and peripherals
- Document IT incidents and solutions using ticketing systems (ServiceNow/Jira)
- Assist with network maintenance, security updates, and system backups
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (AWS/Azure)
- Strong problem-solving skills and customer service orientation
- Ability to lift 20lbs for equipment maintenance
- Valid driver's license for occasional on-site visits