Job Description
Join Omaha's fastest-growing tech firm! We're urgently hiring entry-level IT Support Specialists to join our dynamic team. No experience required – we provide comprehensive training for motivated candidates.
Omaha Tech Solutions is a leading provider of cloud infrastructure and cybersecurity services to Nebraska's thriving business community. As an entry-level IT Support Specialist, you'll be the first point of contact for our clients, delivering exceptional technical assistance and building your career in a supportive environment.
Why Apply?
• Immediate start date
• Paid industry certifications
• Clear career advancement path
• Competitive benefits package
• Collaborative Omaha-based team culture
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document support tickets and maintain accurate case logs
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with network connectivity and security protocols
- Collaborate with senior engineers on complex escalations
- Conduct periodic system health checks and maintenance
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware/software fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license (for occasional on-site visits)
- Pass background check and drug screening