Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals to launch their careers in technology while serving Oklahoma City's thriving business community. This is your chance to gain hands-on experience with industry-leading tools while supporting critical infrastructure in a fast-paced environment. No prior experience required – we provide comprehensive training!
As a key member of our IT department, you'll work alongside seasoned professionals to deliver exceptional technical support. Our collaborative culture values innovation, problem-solving, and continuous learning. Enjoy competitive benefits, flexible scheduling options, and clear pathways for career advancement within our rapidly expanding organization.
Responsibilities
- Provide responsive technical support to employees via phone, email, and in-person assistance
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Install, configure, and maintain operating systems and applications
- Document all troubleshooting steps and solutions in our ticketing system
- Assist with network setup, security protocols, and data backup procedures
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct employee training on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) a plus
- Basic understanding of computer hardware, software, and networking concepts
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and customer service orientation
- Ability to work independently and as part of a team
- Willingness to learn new technologies and adapt to changing priorities
- Valid driver's license and reliable transportation for occasional off-site support