Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your tech career in Columbus! We're urgently hiring motivated entry-level professionals to provide critical IT support to our growing client base. This role offers hands-on experience with cutting-edge technology and a clear path to career advancement. No prior experience required – we provide comprehensive training!
As an IT Support Specialist, you'll be the first point of contact for technical issues, helping businesses maintain seamless operations. Our collaborative environment values problem-solvers and team players, with opportunities to specialize in cybersecurity, cloud services, or network administration. Benefits include health insurance, 401(k) matching, and paid certifications.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Provide remote and on-site technical support via phone, email, and chat
- Install and configure workstations, printers, and network equipment
- Document technical solutions in our knowledge base
- Collaborate with senior engineers on complex system implementations
- Conduct regular system maintenance and security updates
- Train end-users on new software and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of operating systems (Windows, macOS)
- Excellent communication and customer service skills
- Ability to troubleshoot hardware/software problems logically
- Valid Ohio driver's license for occasional on-site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office Suite
- Pass background check and drug screening