Job Description
Urgent Hiring Opportunity in Washington DC! Join Capital Tech Solutions as an Entry-Level IT Support Specialist and launch your career in technology. We're seeking motivated individuals with a passion for problem-solving to join our dynamic team. This role offers hands-on experience with cutting-edge systems while supporting federal agencies and Fortune 500 clients in the nation's capital. No prior experience required – we provide comprehensive training!
Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of DC. Apply today to secure your spot in our next training cohort starting immediately!
Responsibilities
- Provide first-tier technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and network infrastructure
- Document technical solutions and maintain accurate service desk ticket records
- Collaborate with senior engineers to resolve complex system outages
- Support cybersecurity protocols and access management systems
- Conduct user training on new technology implementations
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office 365
- Strong troubleshooting methodology and customer service aptitude
- Ability to work flexible hours including occasional weekends
- CompTIA A+ or Network+ certification preferred (not required)
- US citizenship required for federal client projects