Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in New Orleans! We're urgently hiring passionate individuals to provide technical assistance to our clients. No prior experience required – we offer comprehensive training and career growth opportunities. Work in a collaborative environment where your problem-solving skills will shine. This is your chance to launch your tech career in one of America's most vibrant cities!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk ticketing system and prioritize user requests
- Document technical procedures and create user documentation
- Collaborate with senior technicians on complex issues
- Conduct basic network diagnostics and maintenance
- Assist with cybersecurity awareness training for staff
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Valid Louisiana driver's license (for on-site visits)
- Proficiency with Microsoft Office Suite
- CompTIA A+ certification (or willingness to obtain within 6 months)