Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist in Memphis! We're urgently seeking passionate individuals to provide critical technical assistance to our growing client base. This is your chance to launch a rewarding career in IT with comprehensive training and mentorship. Our Memphis headquarters offers a collaborative environment where your problem-solving skills will shine. Don't miss this urgent opportunity to grow professionally while making a tangible impact on our community's tech infrastructure.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex problem-solving
- Conduct routine system maintenance and updates
- Deliver exceptional customer service to internal and external clients
- Participate in continuous training to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues systematically
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift up to 25 lbs for equipment handling