Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist in Indianapolis! We're urgently seeking motivated individuals to launch their careers in technology. This full-time role offers hands-on experience with cutting-edge systems while providing critical support to our clients. Enjoy competitive compensation, comprehensive training, and a collaborative work environment designed for growth. Don't miss this opportunity to build your foundation in IT at one of Indiana's fastest-growing tech firms!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all IT incidents, resolutions, and asset inventory
- Collaborate with senior engineers on complex system implementations
- Assist with cybersecurity protocols and user access management
- Deliver user training on new technologies and best practices
- Participate in after-hours on-call rotation (rotational basis)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional off-site support
- US citizenship or permanent residency required