Job Description
Join our dynamic team at Illinois Tech Innovations as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals with a passion for technology to provide critical support to our growing client base. This is your opportunity to launch your tech career in Chicago's thriving business district with comprehensive training and growth opportunities. No prior experience required—just your enthusiasm and eagerness to learn!
As part of our rapid expansion, we offer competitive benefits, flexible work arrangements, and a collaborative environment where your contributions make a real impact. Apply today and become part of Chicago's premier tech solutions provider!
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and maintenance activities in our CRM system
- Collaborate with senior engineers on complex technical escalations
- Assist in maintaining inventory of IT assets and equipment
- Conduct routine system updates and security patch implementations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Ability to work independently and in a team environment
- CompTIA A+ certification or equivalent experience a plus