Job Description
Join our dynamic team immediately! TechNova Solutions is urgently hiring passionate entry-level IT professionals in Denver. No experience required – we provide comprehensive training to launch your career in technology. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment in the heart of Denver's tech hub.
This role is perfect for recent graduates or career changers eager to gain hands-on experience in IT support, system administration, and cybersecurity fundamentals. Our fast-paced startup culture values innovation and growth, offering clear pathways for advancement. Don't miss this opportunity to build your future with a forward-thinking company.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage help desk tickets via ticketing system with SLA adherence
- Deploy and configure desktop/laptop systems across organization
- Assist with cybersecurity protocols including password resets and access controls
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new software and system updates
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of Windows OS, networking, and cloud concepts
- Exceptional problem-solving and communication skills
- Ability to work independently and prioritize multiple tasks
- Eagerness to learn and adapt to new technologies
- Valid Colorado driver's license (occasional site visits required)
- Passion for technology and customer service excellence