Job Description
Join our dynamic IT team at TechSolutions Omaha and launch your career in technology! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This is your opportunity to gain hands-on experience in a fast-paced environment while developing critical skills in network administration, cybersecurity, and cloud technologies.
We offer comprehensive training, mentorship from industry experts, and a clear path for career advancement. Our collaborative culture values innovation and continuous learning, making this ideal for recent graduates or career changers ready to excel in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Assist with cybersecurity protocols including threat detection and prevention
- Document technical issues and maintain detailed service logs
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and troubleshoot operational problems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)