Job Description
Join our dynamic team at InnovateTech Solutions and launch your career in technology! We're seeking motivated entry-level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. Enjoy competitive pay, comprehensive benefits, and a clear path for career growth. If you're passionate about technology and eager to learn, we want to hear from you!
Responsibilities
- Provide technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with network infrastructure maintenance and security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior team members on system upgrades and projects
- Monitor system performance and report anomalies
- Deliver training to end-users on new technologies
Qualifications
- High school diploma or equivalent; relevant certification preferred (CompTIA A+, Google IT Support)
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills and customer service aptitude
- Ability to work independently and prioritize tasks
- Excellent verbal and written communication skills
- Willingness to learn new technologies quickly
- Valid North Carolina driver's license (occasional travel required)