Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Oklahoma City to provide critical technical support to our growing client base. This is your golden ticket to launch your career in IT with hands-on experience, mentorship from industry experts, and rapid advancement opportunities. Don't miss this chance to become part of a company that invests in its people and drives technological innovation.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex problems
- Conduct routine system maintenance and updates
- Train end-users on new technologies and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service orientation with patience and empathy
- CompTIA A+ certification preferred but not required