Job Description
Join our dynamic team at InnovateKC Solutions as an Entry-Level IT Support Specialist! This urgent opening is perfect for recent graduates or career changers looking to launch their tech career in Kansas City's booming startup ecosystem. You'll gain hands-on experience with cutting-edge systems while supporting local businesses. We offer rapid growth opportunities, mentorship from industry veterans, and a collaborative environment that values innovation. Don't miss this chance to build your foundation in IT with a company that invests in talent!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install and configure desktops, laptops, printers, and network equipment
- Manage Active Directory accounts and user permissions
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior team on system upgrades and security patches
- Monitor network performance and troubleshoot connectivity issues
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional off-site support
- U.S. citizenship or work authorization required