Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your tech career in Atlanta's booming tech hub! We're urgently hiring motivated graduates to provide exceptional technical support to our growing client base. This role offers comprehensive training, mentorship, and clear pathways to advancement. If you're passionate about technology and eager to learn, apply today and become part of our innovative team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with troubleshooting via phone, email, and remote support tools
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex problem-solving
- Conduct user training on new systems and technologies
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional site visits