Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in Detroit's thriving tech sector! We're urgently seeking motivated individuals with a passion for technology to provide essential technical support to our growing client base. This is a fantastic opportunity to gain hands-on experience in network administration, system troubleshooting, and client relations while working with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with network troubleshooting and security protocols implementation
- Create and maintain documentation for IT procedures and systems
- Collaborate with senior technicians on complex infrastructure projects
- Support cybersecurity best practices across organizational systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for client site visits
- Ability to lift 30 lbs for equipment installation/maintenance