Job Description
Join TechSprint Solutions' dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional technical support to our clients across Dallas. This is your chance to gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Our 6-month onboarding program ensures you develop industry-relevant skills through mentorship and structured training. Start immediately and become part of our mission to revolutionize IT services.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate incident logs
- Collaborate with senior engineers to resolve complex issues
- Conduct system audits and implement security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred but not required
- Ability to lift 30lbs for hardware maintenance