Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist and launch your career in Silicon Valley! We're seeking passionate tech enthusiasts to provide exceptional customer service and technical support to our growing client base. This immediate opening offers comprehensive training, mentorship from industry experts, and a clear path to career advancement in the heart of San Jose's thriving tech ecosystem.
Responsibilities
- Provide first-level technical support via phone, email, and remote access for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex network and security tasks
- Assist with asset management and inventory control procedures
- Participate in 24/7 on-call rotation (rotational schedule)
- Conduct user training sessions for new technologies and systems
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with customer service aptitude
- Ability to prioritize tasks in a fast-paced environment
- Valid California driver's license (occasional on-site visits required)
- Proficiency with ticketing systems (ServiceNow, Jira)
- Eagerness to learn cloud technologies (AWS, Azure fundamentals)
- Authorized to work in the United States immediately