Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Houston to provide critical technical support to our growing client base. This is your chance to launch your career in technology with comprehensive training, mentorship, and rapid advancement opportunities. Our collaborative environment fosters innovation, and we reward initiative with competitive compensation and benefits.
What We Offer:
- Industry-leading certification reimbursement program
- Flexible hybrid work schedule after 3 months
- Annual tech stipend for equipment upgrades
- Clear career path to senior technical roles
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets with 99% SLA adherence
- Document solutions in knowledge base for team reference
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on complex escalations
- Conduct user training on new technologies
Qualifications
- High school diploma/GED; CompTIA A+ or equivalent certification preferred
- Basic understanding of networking (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work under pressure with competing priorities
- Proficient in Microsoft Office 365 suite
- Valid driver's license for occasional client site visits