Job Description
Join our dynamic team at TechSolutions NC as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to provide critical support to our growing client base in the Research Triangle area. This is your chance to launch your career in IT with hands-on experience in cutting-edge technologies while making a tangible impact on business operations. Enjoy competitive compensation, comprehensive training, and a collaborative work environment in Raleigh's thriving tech hub.
Responsibilities
- Provide responsive technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Manage user accounts, permissions, and access control systems
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior team members on complex technical projects
- Conduct regular system updates and security patch management
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid North Carolina driver's license (for occasional on-site visits)