Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career in Memphis! We're urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your chance to gain hands-on experience with cutting-edge technology while making an immediate impact. Enjoy comprehensive training, mentorship from industry experts, and a clear path for career advancement. Apply today and become part of Memphis's thriving tech ecosystem!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical solutions and maintain accurate service logs
- Collaborate with senior engineers on complex troubleshooting
- Provide end-user training on company systems and applications
- Assist with network infrastructure monitoring and basic maintenance
- Support cybersecurity protocols and data protection initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent verbal/written communication and customer service abilities
- CompTIA A+ certification or similar preferred (not required)
- Ability to work flexible hours including occasional weekend/on-call duties
- Valid driver's license and reliable transportation