Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals passionate about helping others and solving technical challenges. As a key member of our dynamic team, you'll provide essential support to ensure seamless operations across our Fresno headquarters. This is a rare opportunity to grow your skills in a collaborative environment while making tangible impact. If you're ready to launch your tech career with a forward-thinking company, apply now!
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document IT procedures and maintain accurate asset inventory systems
- Collaborate with senior engineers to resolve escalated technical incidents
- Assist with cybersecurity best practices and data protection protocols
- Train employees on new software implementations and IT policies
- Monitor system health and perform routine maintenance tasks
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and prioritize multiple tasks
- Willingness to obtain relevant certifications (CompTIA A+)