Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Colorado Springs! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your chance to launch your career in a fast-paced environment with mentorship from industry experts. If you're eager to solve technical challenges and grow your skills, apply now!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and network devices
- Provide first-level technical support to resolve user issues via phone, email, and in-person
- Document all incidents, changes, and resolutions using IT service management tools
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Conduct regular hardware/software audits and inventory management
- Train employees on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ certification or equivalent technical training a plus
- Proficiency with ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license and reliable transportation
- Must be authorized to work in the United States