Job Description
Are you looking to kickstart your career in the booming tech industry?
We are urgently hiring for an Entry Level IT Support Associate in Raleigh, NC. Join a dynamic team where your growth matters and your hard work is rewarded immediately.
Don't miss this opportunity to work with cutting-edge technology and a supportive culture!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
- Install, configure, and maintain computer systems, operating systems, and network hardware.
- Assist with user account management, password resets, and access permissions.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with senior engineers to troubleshoot complex network problems.
- Maintain a clean and organized server room and workspace.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Basic understanding of operating systems (Windows 10/11) and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and obtain certifications.
- Ability to work in a fast-paced, collaborative environment.
- No prior experience required – we train!